Direct User Support
For platform inquiries, waitlist verification, bug reports, and simulator assistance, connect directly with our engineering team:
Research & Academic Inquiries
For academic researchers, university finance laboratories, or press representatives seeking collaboration on cognitive bias mitigation:
Frequently Asked Support Questions
When will the EquiTrek app become available to public users?
We are conducting staged closed beta rollouts for waitlist members. Users who join early receive priority queue credentials and access to the complete behavioral finance curriculum prior to wide public release.
Is the paper trading simulator completely free of financial risk?
Yes, absolutely. EquiTrek utilizes virtual buying power exclusively. No real brokerage deposits, capital transfers, or live money transactions occur within our software at any stage.
How does the AI Tutor differ from standard charting bots?
Unlike algorithmic trading bots that promise unrealistic price predictions, the EquiTrek AI Tutor functions as an objective behavioral mirror. It audits your decision-making latency, identifies emotional panic sell triggers, and coaches you to build sustainable, multi-decade market discipline.
What devices and platforms will be supported during the beta?
EquiTrek is architected as a cross-platform responsive web application and native progressive mobile client, fully optimized for modern iOS, Android, macOS, and Windows browser environments without requiring third-party software installations.
What is the typical response turnaround time for user support tickets?
Our technical support and research specialists review inbound requests Monday through Friday. We guarantee an initial human response within 24 to 48 business hours for all general inquiries, bug submissions, curriculum suggestions, and waitlist access queries.
Can I request custom financial topics or specific bias scenarios?
Yes! Our behavioral research curriculum is continuously evolving. If there is a specific cognitive bias, options hedging concept, or market historical crash scenario you want simulated, email your proposal to our curriculum specialists at support@equitrekapp.com.
What should I do if I discover a technical bug or security flaw?
Please report any reproducible software discrepancies or security observations directly to security@equitrekapp.com. We review all responsible disclosures promptly.